Debbie called us because she was looking for a Rowville Removalist who could move her items in storage to her home in Lysterflied. Because of COVID-19 Debbie asked if we could do the job without her present, to which we replied not a problem.
We asked Debbie who she stored with and she told us Wilsons Storage in Rowville who had recommended us to do the move for her. Since we are less than 2 minutes from Wilsons, we do a lot of work for them as a prefered supplier and know their facility well. In order to get access to Debbie’s storage unit, we would need to know the unit number and access code. We also asked Debbie if she knew the size of the storage unit as this would make it easier to send the correct size removal truck to move her furniture. Debbie did not know but said she would contact Wilsons and get back to us.
Later in the day Debbie called and asked if possible we could move her items from Rowville to Lysterfield tomorrow because that way she would not have to pay an additional months storage fee. We knew the storage facilities opening and closing times and said not a problem we could fit her in and we would give her a call to let her know what time we would start loading.
Debbie was grateful for the rapid response and was very impressed that we are so efficient and easy to move with.